When you enroll a card for in-store purchases, we send the card number directly to the card network (Visa, MC, AMEX) and they enroll it. They then notify us your card was enrolled. When you attempt to add a card, it is possible that the card network will reject it. The message returned can be intentionally vague for security purposes. Here are some reasons it may have been rejected:
- Your card is already enrolled (this often happens when two people share a card)
- You already have an account (e.g., you already signed up on a previous visit and signed up again. If you suspect you have two accounts, contact our support team to assist you)
- Your card has expired (if your enrolled card is expired and your new card has the same number, your new card will be rejected. Once you remove your expired card from your account, you will be able to enroll your new card)
- Your card is not supported (We do not currently accept Discover, or Apple cards. Some Visa/MC/AMEX cards may be rejected if they are pre-paid, corporate, or issued outside the United States)
If you use a card that you are unable to enroll to your account, you can still submit your receipts through the app and we will credit your account. You can contact our support team at any time for assistance. go-cajun@thanx.com